When the Florist Ruins Valentine’s Day

When the Florist Ruins Valentine’s Day

The forced flower-and-chocolate fest that is Valentine’s Day is over until next year. So now, it’s time to relax and revel in reading about how the holiday went wrong for others, thanks to bouquets delivered late (or not at all) and other snafus.

On its Facebook page, 1-800-Flowers.com asked customers on Valentine’s Day to hit the “Like” button, “if you still remember when and how you met that special someone in your life.”

Many responses were less than cuddly.

“Where are my wife’s flowers?!?!?!?!?!?” wondered a post from Michael Kline.

“Thanks to 1-800 flowers, my little girl won’t get the Valentine’s Day gift from her daddy that he paid $30 extra dollars to make sure it arrived on time!” lamented Cristy Miekow Carson.

“I got dead lilies instead of $100 in orchids,” complained Hilary Ermolovich.

Yanique Woodall, a spokeswoman from 1-800 Flowers, said in an e-mail that the “vast majority” of deliveries went smoothly this Valentine’s Day. “As always,” she continued,  “we offer a 100% Smile Guarantee; therefore, if a customer is not completely satisfied with their order, our caring team obsessed with service will redeliver, refund, credit or offer a comparable exchange.”

Meanwhile, over on The Consumerist’s annual Valentine’s Day Garden of Discontent, disappointed customers griped about V-Day delivery foul-ups from other services (including Teleflora and FTD), like flowers accompanied by hilariously mis-worded notes, and arrangements that bore little resemblance to those customers thought they had ordered.

My husband, meanwhile, played it safe and brought home blooms he had purchased himself (thanks Honey!). But sometimes, despite the best of intentions, Valentine’s Day just doesn’t go as planned.

Our hectic schedules led us to scrap plans for a holiday lunch on Tuesday, but we managed instead to take an exercise class. Not too romantic, but we still got to spend time together and it was healthier, and much cheaper, than the typical overpriced Valentine’s Day menu — a whopping total of about $10, including a drop-in fee for me to join the workout, and a protein shake afterward.

Did your Valentine’s Day go as expected, or do you have a consumer tale of woe?

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